Security & Privacy

Your customers' data.
Protected and yours.

Intellicon is built on Meta's verified security standards, with role-based access control and strict data isolation, so the right people see only what they're meant to see.

Talk to Our Team View Documentation →

Security Overview

Meta Business Partner

Verified ✓

Webhook Compliance

Compliant ✓

Role-Based Access

Active

Data Isolation

Enforced

Spam Protection

Active

Meta ✓

Official Business Partner

100%

Account data isolation

Third-party data sales

Webhook Security

Meta-verified webhook
handling. Built to their spec.

When a message arrives on WhatsApp, Messenger, or Instagram, it reaches Intellicon through Meta's official webhook infrastructure. We meet Meta's requirements for how those webhooks are received, verified, and processed.

✓Webhook requests are verified using Meta's signature validation.
✓Only events from authenticated Meta sources are accepted.
✓Handled in accordance with Meta Platform Data Security Requirements.

How a message reaches Intellicon

Customer sends message on WhatsApp / Messenger / Instagram

Meta Platform

Meta sends signed webhook event to Intellicon

Signature sent

Intellicon validates the Meta signature before processing

Verified

Message delivered to your agent, only if valid

Authenticated

Team Permissions

Roles control what each member can access

Aisha Rahman

Owner

Invite Users

Config Bots

View Chats

James Okafor

Admin

Invite Users

Config Bots

View Chats

Priya Mehta

Agent

Invite Users

Config Bots

View Chats

Carlos Ruiz

Agent

Invite Users

Config Bots

View Chats

Member

Role

Invite Users

Config Bots

View Chats

Aisha Rahman

Owner

James Okafor

Admin

Priya Mehta

Agent

Carlos Ruiz

Agent

Role-Based Access Control

Your team sees only what
their role allows.

Access in Intellicon is governed by roles, not trust. Every team member is assigned a role that strictly defines what they can see and do.

✓Owner full access. Configures bots, manages the team, views all data and analytics.
✓Admin manages knowledge base and chats. Can view all data and analytics.
✓Agent handles live conversations. Can interact with conversations by replying to them.

Data Isolation

Your data is yours.
No one else can see it.

Every Intellicon account is completely isolated from every other. Your agent configurations, customer conversations, and lead data are not accessible to any other business using the platform. This isn't a setting, it's how the system works.

✓Every account's data exists in strict isolation, no cross-account access is possible
✓Agents within your account can only access conversations assigned to them
✓No Intellicon employee accesses your conversation data except in documented support cases with your explicit permission

Account Data Isolation

How Intellicon separates data between accounts

EyraTech — Your Account

Your data

1,240 conversations · 89 leads · 3 bots — ✓ Accessible

Other Company — Different Account

Not yours

Data inaccessible — complete account isolation enforced

What We Collect

No surprises. You know
exactly what we store.

Intellicon stores only what's necessary to run your bots and serve your customers. No hidden collection, no advertising tracking.

✓

Conversation messages

Messages sent by your customers, stored to enable your bot and agents to respond in context.

✓

Lead & profile data

Only the fields you configure in Lead Capture, nothing beyond what you explicitly set up.

✓

Bot performance data

Anonymised metrics, response times, resolution rates, knowledge gaps, to power your analytics.

Advertising or tracking data

We do not collect browsing history, device fingerprints, or any data for advertising.

Your data, your timeline

Your data belongs to you. Request a full export at any time, or request deletion, processed promptly.

Built around GDPR principles

We follow GDPR principles in how we collect, store, and handle personal data, including your customers' information.

No third-party data sharing

Your data is not shared with, sold to, or used by any third parties. Intellicon processes it solely.

We do not sell your data.
Not to advertisers. Not to anyone.

Your customer conversations, lead information, and business data are yours. Intellicon processes it only to operate the platform you've configured, and for nothing else.

Have questions about security
or data handling?

Our team can walk you through how Intellicon protects your data and answer any compliance questions before you get started.

Talk to Our Team View Documentation →

Meta-verified webhook
handling. Built to their spec.

✓Webhook requests are verified using Meta's signature validation.

✓Only events from authenticated Meta sources are accepted.

✓Handled in accordance with Meta Platform Data Security Requirements.

Your team sees only what
their role allows.

Access in Intellicon is governed by roles, not trust. Every team member is assigned a role that strictly defines what they can see and do.

✓Owner full access. Configures bots, manages the team, views all data and analytics.

✓Admin manages knowledge base and chats. Can view all data and analytics.

✓Agent handles live conversations. Can interact with conversations by replying to them.

Your data is yours.
No one else can see it.

✓Every account's data exists in strict isolation, no cross-account access is possible

✓Agents within your account can only access conversations assigned to them

✓No Intellicon employee accesses your conversation data except in documented support cases with your explicit permission

No surprises. You know
exactly what we store.

Intellicon stores only what's necessary to run your bots and serve your customers. No hidden collection, no advertising tracking.

✓

Conversation messages

Messages sent by your customers, stored to enable your bot and agents to respond in context.

✓

Lead & profile data

Only the fields you configure in Lead Capture, nothing beyond what you explicitly set up.

✓

Bot performance data

Anonymised metrics, response times, resolution rates, knowledge gaps, to power your analytics.

Advertising or tracking data

We do not collect browsing history, device fingerprints, or any data for advertising.

Your customers' data.Protected and yours.

Meta-verified webhook handling. Built to their spec.

Your team sees only what their role allows.

Your data is yours. No one else can see it.

No surprises. You know exactly what we store.

Your data, your timeline

Built around GDPR principles

No third-party data sharing

We do not sell your data.Not to advertisers. Not to anyone.

Have questions about securityor data handling?

Your customers' data.Protected and yours.

Meta-verified webhook handling. Built to their spec.

Your team sees only what their role allows.

Your data is yours. No one else can see it.

No surprises. You know exactly what we store.

Your data, your timeline

Built around GDPR principles

No third-party data sharing

We do not sell your data.Not to advertisers. Not to anyone.

Have questions about securityor data handling?

Your customers' data.
Protected and yours.

Meta-verified webhook
handling. Built to their spec.

Your team sees only what
their role allows.

Your data is yours.
No one else can see it.

No surprises. You know
exactly what we store.

We do not sell your data.
Not to advertisers. Not to anyone.

Have questions about security
or data handling?

Your customers' data.
Protected and yours.

Meta-verified webhook
handling. Built to their spec.

Your team sees only what
their role allows.

Your data is yours.
No one else can see it.

No surprises. You know
exactly what we store.

We do not sell your data.
Not to advertisers. Not to anyone.

Have questions about security
or data handling?