Query Handling

Every query handled
with confidence.

Not every question has an answer in your knowledge base and some questions are simply outside your Agent's knowledge. Intellicon handles both gracefully, with honest fallbacks that protect your brand and keep customers moving forward.

See It in Action See How It Works ↓

Conversation PreviewLive

Do you offer bulk corporate pricing?

I don't have that info yet — let me connect you with our team.

⚡ Escalated · Logged to KB gaps

Should I invest in Tesla stock?

Investment advice is best from a qualified financial advisor. Anything I can help you with here?

↩ Redirected — domain boundary enforced

Query Handling Configuration

Per-Agent settings

Unanswerable Query Response

"I don't have that info yet. Let me connect you with our team."

Actions

Escalate to Human

Route to live support

Log to Knowledge GapsComing Soon

Track for KB improvement

Notify TeamComing Soon

Send alert via email

An agent that guesses destroys trust. One that redirects builds it.

Whether your agent doesn't have the answer or the question is simply out of scope, the wrong response is to make something up.Intellicon gives your agent an honest, professional fallback for both scenarios, protecting your brand at every turn.

Unanswerable Queries

Your agent doesn't know everything.
That's perfectly fine.

When a customer asks something your knowledge base doesn't cover, your agent delivers an honest fallback then logs the gap so your team can fill it.

Checked against Knowledge Base

Matches questions against approved knowledge. Delivers accurate answers instantly.

Honest fallback delivered

No match found? Delivers a configured, honest, on-brand fallback.

Gap logged for your team

Unanswered questions logged and ranked. Team prioritizes knowledge additions.

Knowledge Gap Intelligence

Every unanswered question
is a chance to improve.

Every unanswered question is data. Track what customers need most, identify patterns instantly, and strengthen your knowledge base without the manual work. Make informed decisions and continuously improve your agent's accuracy.

✓Capture gaps effortlessly, no manual entry required
✓See what matters most to your customers
✓Spot gaps gaining momentum and address early
✓Add content and improve your knowledge base instantly

Off-Topic Handling

Keep every conversation on topic.

Not every question belongs in your agent's scope. Intellicon recognises four types of off-topic requests and handles each with a professional, configurable response, never a guess.

Real-Time Data

Weather · News · Live Scores

Customers asking for today's prices, current weather, or breaking news. Your agent declines gracefully and suggests where they can actually find it.

Professional Advice

Financial · Medical · Legal

Questions that belong with a licensed professional. Your agent never speculates in regulated domains. It redirects with care, every time.

Predictions

Forecasts · Speculation

Will the market recover? What happens next week? Your agent stays honest about uncertainty rather than inventing confident answers.

Domain Drift

Unrelated Topics

Conversations that naturally wander trivia, unrelated requests, creative asks. Gently steered back to what your agent is actually built for.

Real-Time Data

“What's the weather like in Dubai right now?”

I'm here to help with Intellicon and your agent setup.Anything else I can help with?

Professional Advice

“Should I be investing in gold right now?”

Investment decisions really need a qualified financial advisor. I'm happy to help with anything Intellicon-related though!

Domain Drift

“Write me a short poem about customer service.”

Creative writing is a bit outside my lane! I'm here for setting up agents, channels, and configurations. What can I help you with?

Why It Matters

The impact of handling every query professionally.

Customers trust an AI that admits its limits far more than one that makes things up.

No Hallucinated Answers

When your agent doesn't know, it says so honestly. Customers remember the agent that never lied to them.

Self Improving Over Time

Write self curated messages in your brand's tone. Configured per agent, updated instantly your voice, every time the agent hits its limits.

Consistent Across Channels

Configure once in Intellicon. Query handling works identically on WhatsApp, Messenger, Instagram, and your Web widget.

Always Sounds Like You